Our Return Policy...
We do our very best to provide you with excellent products and service. Should you be unhappy with a purchase for any reason, you may return it for a full refund less shipping and handling. We will do our very best to process your request for a refund as quickly as possible.

Return instructions:

1. Please call us at 1-800-305-8932 prior to shipping your return to notify us that you will be returning your shipment.

2. Ship your return to:

HealthStep Warranty Center
513 31st Ave. Seattle, WA 98122, USA.

Include your original packing slip along with all merchandise for which you wish to receive credit.

Damage/Defective Policy
We will be glad to process your request to replace your lost or damaged orders as quickly as possible. Please allow 2-4 weeks from the time that we receive your e-mail request (usually 1-3 days from when you send your e-mail message) to receive your replacement order.

Please return the damaged or defective products when requesting a replacement. All of our products come with a lifetime money back guarantee. If you wish to request a refund rather than a replacement, please return your order to: HealthStep Warranty Center at: 513 31st Ave. Seattle, WA 98122, USA.

Unless you are notified otherwise, you may expect to receive your new order within 4-6 weeks from the time that we receive your request. Please allow 2-4 weeks from the time that we receive your return (usually 1-2 weeks after you send it) to process it. Please be sure to include your original packing slip and all merchandise for which you wish to receive credit.